Shipping policy

Shipping Policy – EKON

At EKON, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how and when your order will reach you.

📦 Order Processing Time

  • All orders are processed within 2–4 business days after confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • Once your order is dispatched, you will receive a shipping confirmation along with tracking details.

🚚 Shipping & Delivery Timeline

  • We currently ship across India.

  • Estimated delivery time after dispatch:

    • Metro cities: 3–5 business days

    • Non-metro / remote areas: 5–8 business days

  • Delivery timelines may vary due to factors beyond our control such as weather conditions, courier delays, or regional restrictions.

💰 Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout.

  • Any applicable shipping fee is clearly shown before payment.

  • We do not have any hidden shipping costs.

📍 Delivery Partners

  • We work with reliable third-party courier partners to ensure safe and timely delivery.

  • Once shipped, orders are handed over to our logistics partners, and delivery is subject to their service conditions.

📦 Order Tracking

  • After dispatch, you will receive a tracking link via email or SMS.

  • You can use this link to track your shipment until delivery.

🚫 Delivery Issues

  • If the delivery attempt fails due to incorrect address, unavailability of the customer, or refusal to accept the order, re-delivery or return charges (if any) may be borne by the customer.

  • Please ensure your shipping details are accurate at the time of placing the order.

🛑 Undeliverable or Delayed Orders

  • In rare cases of delays or undeliverable shipments, our support team will contact you to resolve the issue.

  • EKON is not responsible for delays caused by unforeseen circumstances or courier partner issues, but we will assist wherever possible.

📞 Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

Email: ekonindia.official@gmail.com
Business Hours: Monday – Saturday | 10 AM – 6 PM

📌 Note

This shipping policy is subject to change without prior notice. Any changes will be updated on this page.